KYC

Anti-Money Laundering (AML) and Responsible Gaming (RG) officer

Cyprus

Full-time

Soft2Bet is a rapidly growing and dynamic casino and sportsbook B2B platform provider and operator. We offer a full range of Tech and Gaming solutions, turning our partners’ concepts into reality! Founded in 2016, the company has expanded into an international team with offices in Cyprus and Malta.

Soft2Bet is looking for an AML & RG Officer who can prevent fraud, financial crime, and scams online. Our focus is on delivering the best customer experience with Customer Support, KYC, Risk and Anti-Fraud Solutions.The Anti-Money Laundering (AML) and Responsible Gaming (RG) officer plays a critical role in maintaining our company's compliance with all pertinent AML and RG laws, regulations, and internal policies. The primary objective of this position is to proactively prevent and detect money laundering and terrorist financing, while simultaneously safeguarding player well-being and preventing gambling-related harms.

Requirements

Experience in the Risk division (6 months+) or in Customer Service (1 year+);
‍ Experience with sports, preferably within the gambling industry;
‍ Sound knowledge of the different aspects of Risk work, including Online Payments or Financial Services knowledge;
‍ Ability to identify subtle fraud and abuse patterns;
‍ Sound and demonstrable experience with fraud analysis and investigations;
‍ Strong logical reasoning skills with an analytical approach;
‍ Demonstrated decision-making and problem-solving skills;
‍ Fluent in English at the business level;
‍ Good communication skills and ability to effectively deliver feedback;
‍ Self-motivation;
‍ Ability to perform well under tight deadlines within a dynamic environment;
‍ Proficient command of Microsoft office tools;
‍ Proven aptitude for working in a team, as well as guide and influence others;
‍ Awareness of e-fraud;
‍ Command of another language is a plus.

Duties and Responsibilities

‍Liaise with players on account-related issues, resolving problems and ensuring high levels of customer care;
‍Analyse customer deposits and account categories to prevent fraud, correct errors, and resolve problems;
‍Analyse records of Affiliate accounts to ascertain whether there are any irregularities;
‍Suggest improvements to procedures and systems in the interests of fraud prevention and customer care;
‍ Investigate financial irregularities on accounts;
‍ Work with colleagues in other departments to resolve account-related issues and prevent fraud;
‍ Help maintain quality control and customer care through analysis of player contact;
‍ Investigate risk issues relating to third-party processors;
‍ Check gaming history.

We offer excellent benefits

Official employment and full medical insurance;
Competitive salary and attractive bonus scheme;
Working in a dynamic International company;
Birthday celebration present;
Ability for career and professional growth within the company;
Wedding and newborn gifts;
Time for proper rest and 24 working days of Annual Vacation;
Breakfast, lunch, fruits, and snacks available in the office.

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Anti-Money Laundering (AML) and Responsible Gaming (RG) officer

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